Privacy Policy

Information We Collect

Tidy Tower Junk Removal ("we," "our," or "us") collects information you provide directly to us when you:

• Request a quote or schedule services
• Contact us via phone, email, or our website
• Provide your name, phone number, email address, and service address
• Describe the items you need removed

SMS/Text Messaging

• Consent: By providing your phone number, you expressly consent to receive SMS messages from us
• Message Types: Appointment confirmations, service updates, quotes, and promotional offers
• Frequency: Message frequency varies based on your service needs
• Opt-Out: Reply STOP to any message to unsubscribe. Reply HELP for assistance
• Carrier Charges: Standard message and data rates may apply
• Support: For help, text HELP or call (407) 676-7259

How We Use Your Information

We use the information we collect to:

• Provide junk removal services and customer support
• Schedule appointments and send service reminders
• Process payments and send receipts
• Send SMS notifications about your service (with your consent)
• Improve our services and customer experience
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (payment processing, scheduling software)
• When required by law or to protect our rights
• With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and update your personal information
• Opt-out of SMS communications by texting STOP
• Request deletion of your personal information
• Contact us with privacy concerns

Contact Us

If you have questions about this Privacy Policy, please contact us: